December 5, 2019 - December 7, 2019 4:52 am

ITIL V4 Foundation

This ITIL V4 Foundation course takes you through the service value system which provides a holistic picture of what it really means to contribute to business value. This Foundation level course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Course Outline:

1. Key Concepts of Service Management

2. Key Concepts of Value Creation

3. Key Concepts of Service Relationships

4. Seven Guiding Principles

5. Four Dimensions of Service Management

6. Components of the ITIL Service Value System

7. ITIL Practices

8. How Key ITIL Practices Fit within the Service Value Chain

What is included:

* Three days of intensive training

* ITIL official courseware – digital version

* iLabs online access for six months

* ITIL V4 exam voucher

Class size is limited to 10 attendees.

02:00

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ITIL V4 Foundation ₦180,000
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